Contribute to the overall team atmosphere while developing and maintaining computer systems for internal and external customers. Provide computer technical support for hardware problems, diagnostics, PC upgrades, spyware and malware removal. Computer Support Technicians must maintain a high level of customer service and professionalism that maintain current guidelines and standards present with ATG's customer satisfaction philosophy.
Independently build stand alone computers, assist with IT department issues both internal and external. Work with solving customer computer and peripheral problems. Must possess a calm professional demeanor. Provide sales assistance to customers and research data when necessary.
Contribute to project meetings and client meetings. There must be an understanding that this position will evolve through time and systems and software are forever changing.
Complete Daily Job Tracking Forms - submitted to Compliance Coordinator at end of day.
Maintain flexibility for new procedures and equipment developments.
Must be able to lift at least 40lbs.
Must have at least 2 years of working experience within the Information Technology industry and hold a CompTIA A+ certification.
Strong networking skills and knowledge of LAN/WAN configuration.
Beneficial if you have a CompTIA Network+ certification.
Working knowledge of Unix & Windows servers.
Please submit all computer related certifications.
Salary history requested.
A Systems Specialist works closely with the engineering and Internet teams to help assist in sales of wireless data products. This position is highly technical and works closely with internal teams, integrators and manufacturers to research and develop solutions for specific customer requirements. In addition, a Systems Specialist is responsible for assisting in coordinating all aspects of projects from start to finish and providing the necessary communication after the sale or project completion.
This position provides salary plus benefits including 401K Pension Program, Life Insurance, Vacation Pay, Sick Pay Holiday Pay, Health Insurance (Optional) 50% employee premium of company sponsored program paid by company, Dental Insurance (Optional) 50% employee premium of company sponsored program paid by company.
Cafeteria Plan, Supplemental insurance programs available (Optional) 0% paid by company.
Understand various wireless data protocols to effectively communicate with clients.
Handle daily sales and customer service calls. Prepare bid proposals, internal cost of goods sold and profit statements. Liaison between customer, contractors, engineering, installation, purchasing and accounting. Assist in scheduling project flow and maintaining customer contact throughout the project. Ensure labor and materials are invoiced according to project specifications. Participate in weekly project meetings.
Maintain and ensure safety standards of excellence are met or exceeded on all projects. Assist in various field surveys, job walks and on-site meetings. Complete job tracking reports. Attend training sessions when necessary. Participate in various trade shows and perform product demonstrations.
Demonstrate effective time management and organizational skills. Sales and customer service experience is helpful. Intermediate knowledge of computers including Word & Excel. College degree a plus, however will accept minimum high school diploma. Phones, filing and typing skills.
Install, configure, and support company and customers local area networks, wide area networks, servers and Internet connections.
Hourly + benefits.
Will coordinate with company and customer support specialists in planning, implementing and maintaining servers, wired and wireless networks and security systems. Monitor systems to ensure network availability to all users. Perform necessary maintenance to support network efficiency. Provide technical support including troubleshooting various system related problems. Independently build computers, server systems and networks. Assist department with networking issues both internal and external and with the development of ATG's wireless Internet system and additional Internet offerings. Design custom solutions to meet the company and customer needs. Must possess effective research skills to support sales and service solutions. Contribute to project meetings and client meetings. Position requires rotational on-call after hours support.
Must have at least 2 years of working experience within the Information Technology industry and hold a valid Cisco certification or a CompTIA A+ or CompTIA Network+ or comparable certification.
Must have valid CA driver's license with clean driving record.
Position requires extensive documentation. Must demonstrate strong verbal and written communication skills.
Must be able to lift a minimum of 40lbs.